Responsible gambling

At Fallsview Casino, we prioritize the well-being and safety of our players. Our platform is designed to promote responsible gaming habits, ensuring that you enjoy your experience while maintaining control over your spending and playing time.

Self-Exclusion: Taking a Break from Gaming

If you feel that your gaming habits are becoming problematic, we encourage you to take a break from playing. Self-exclusion allows you to suspend your account for a specified period, blocking access to our platform during this time. Choose from the following options:

• 3 months
• 6 months
• 1 year
• 5 years
• Permanent

Deposit Limits: Setting Your Spending Cap

To help you maintain control over your finances, we offer customizable deposit limits. Set a daily, weekly, or monthly limit to ensure that you don't exceed your budget.

• Decrease requests are effective immediately.
• Increase requests require a 24-hour cooling-off period before activation.

Session Time-Outs: Take a Break

If you're feeling the urge to gamble, take a break and step away from our platform. Session time-outs allow you to pause your gaming session for 24 hours to 6 weeks.

Reality Checks: Monitoring Your Play

Stay aware of your gaming activity with reality checks, which display the amount of time played and money won or lost during each session. Set customizable session time limits (5-60 minutes) to ensure a healthy balance between play and rest.

Seeking Help: Support Organizations

If you're struggling with problem gaming or need guidance on responsible habits, we provide links to support organizations within our platform:

• Ontario Problem Gambling Helpline: 1-888-230-3505
• ConnexOntario: 1-866-531-2600
• PlaySmart Canada:
• Gamblers Anonymous:

In-App Support

For immediate assistance, access our in-app support resources:

• Live chat: available 24/7 with rapid response times
• Email
• Contact form: accessible through the website contact page

Responsible Gaming Tools: A Comprehensive Approach

Our platform offers an array of responsible gaming tools to promote safe play:

• Self-exclusion periods
• Deposit limits
• Session time-outs
• Reality checks
• In-app support resources

By utilizing these features, you can enjoy a healthy and enjoyable gaming experience while maintaining control over your spending and playing time. Remember, responsible gaming is everyone's responsibility.